OMS is the administration of business processes

Order Management System

An Order Management System, or OMS is the administration of business processes related to orders for goods or services.

An Order Management System (OMS) automates and streamlines order processing you’re your businesses. An OMS provides constantly updated inventory information, a database of vendors, a database of customers, a record of customer returns and refunds, information on billing and payments, order processing records, and general ledger information. Order Management helps your company deliver a superior customer experience by executing and coordinating order fulfillment processes across your extended supply chain network.

Benefits include improved sales visibility, improved customer relations, and efficient order processing with a minimum of delays and back-orders.

Workbench
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Business
Partner
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Sales Order
Management
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Stock Check
Management
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Workbench
Workbench includes the to-do list and alerts based on user defined widgets. These alerts will be triggered by user selection for the desired application on what the user wants his attention to be focused on and will be routed from different modules. It helps keep information organized and makes the data easily and quickly available saving you time and effort.
Business Partner
This feature helps you choose the right vendor for your orders. It provides vendor and customer management along with categorization in a hierarchical structure wherein you can categorize and group different customers and vendors in different groups and hierarchies. It also helps by assigning default drop ship vendors to a group of customers.
Sales Order Management
The sales management feature enables users to maintain the customer database that stores information such as sales terms and payment methods. The module supports the entire sales process from the sales quotation to order entry to delivery and invoicing. It also monitors returned goods and complaints. It is integrated with the accounting module to generate the required financial document such as sales invoice and credit note for customers. The sales order management feature includes the complete cycle of inquiry, quotation, and completed sales orders. Orders can be captured, allocated, and approved. Order status can also be viewed throughout the whole process.
Stock Check Management
The sales order management system is integrated with the inventory management system. This provides benefits like reduced inventory levels and better control of inventory operations, analysis trends in withdrawals and usage, balances are updated in real time, complete visibility of supply and demand, and better stock management. The stock check management feature helps in checking the availability of stock and the allocation of stock is managed in real time. It is integrated with inventory management for accuracy and real time data management.
Delivery & Shipping Management
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Invoice and Billing Management
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Reports and Dashboards
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Delivery & Shipping Management
This feature helps create a link between sales orders and the delivery of products. It effectively organizes, administers, and supervises the orders to be delivered according to the location, date, and time of delivery. It automates and streamlines common and time-consuming order processing and shipping tasks such as rate requests, printing labels and customs documentation, and tracking delivery status. It helps in reducing order processing time and decreases the chances of errors. It easily reconciles tracking and delivery information while saving time and resources thanks to centralized customer, quote, order, invoice, and shipping information.
Invoice and Billing Management
The billing management feature helps generate invoices for sales orders. It provides a detailed description of costs and other charges involved. The invoice is customizable. It provides features to create invoice templates for regular billing. It is interlinked with sales orders and can be created for partial and full payment billing. Once created the inventory is directly affected accordingly and the transaction is also monitored in the financial management system.
Reports and Dashboards
This feature provides customized reports to track the organizations progress and trends followed by the company. It helps generate reports like sales order summary reports and ageing invoice reports. Sales order management also provides the benefit of creating cross-link reports spanning across multiple modules. The reports can also be exported to various user-friendly formats such as PDF, HTML, XLS, and CSV. The dashboards provides a quick view of the KPI of the organization. It helps represent a organization's current position graphically. There are number of graphs formats a user can choose.